Regional Product Support Manager Screening Media Solutions

 

 

 Kindly sent resume at capitalhr@gmail.com

or contact

 

09899409300

 

 

JOB DESCRIPTION

 

Job Title:		Regional Product Support Manager Screening Media Solutions
BU:		Wears and Distribution Services Services Business Line Mining and Construction Technology
Territory:		SEA
Location:		India

JOB STATEMENT

 

 

 

This position assures a product specialist competence on PG Synthetic Media, PG Wire Media and PG Lining within PL Screening Media Solutions towards distributors, direct sales and end users as well as OEM's. Primary activities will include Market area product strategy

and Market area list price management ,Market area process and application specialist support  at product line level as well as to ensure that the Market area intelligence collection and feedback process is suficent. The Regional Product Support Manager will participate and closely interact with MA sales team to support execution of the market product sales strategy and action plan for the related products for the specific market area.

 

The Regional Product support manager will create a clear focus on growth of MCT sales of the related products via pro active actions and initiatives. Thinking in terms of a high service and support level and building confidence, the Regional Product support manager will liaise with the Global Product Management and MA sales team. In addition, the Regional Product support manager will be able to conduct established product training programs both internal and external.

 

The Regional Product Support manager should also manage to plan and execute on site installation supervision, process and performance inspections.

 

 

 

 

 

JOB DUTIES AND RESPONSIBILITIES

·       Market area product  strategy

·       Market area list price management and price support to MA sales team

·       Market area process and application specialist support  at product line level

·       Market area intelligence collection and feedback process

·       Technical and engineering support

·       Application and process support

·       Warranty support and problem solving

·       Installation and Inspection support on site

·       Support and coordination on complex quotes etc.

·       Product selection and product configuration support for the general and fairly complex application areas.

·       Conduct internal product training programs.

·       Enhance end customers, distributors and OEM's knowledge of the related products by conduction external product training programs.

·       Support implementing market product strategies for the related products together with MA sales team.

·       Execute and review the result of the Market and Product strategy agenda within the respective area.

·                  Establish and maintain a good company image by ensuring all MCT customer contact points get a high competence application, process and up-to-date product support.

·                  Regularly travel with MCT field sales resources to support selling efforts, monitor distribution resource competencies and end user satisfaction. Work with the MCT sales teams on required corrective actions.

·                  Plan end customer visits aligned with the MCT sales team.

·                  Interact and participate as a part of the MCT Sales team at the specific markets and be aligning with their processes.

·       Perform other duties as assigned by management from time to time

 

  

 

INTERNAL AND EXTERNAL INTERFACES

 

·       MCT sales team

·       MCT distribution team

·       MCT Global Product Managers Wire Mesh, Screening Media and Lining

·       MCT Global VP Screening Media Solution

·       Internal as well as external OEM

·       External distribution partners aligned with MA

·       Key Accounts / end user operations aligned with MA

·       MCT supply operations

 

POSITION SPECIFICATION

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, competency and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

QUALIFICATIONS & EXPERIENCE

 

Degree in Engineering

 

Minimum 4-5 years field experience from the related products

 

High demand on up to date technical product specialist knowledge

 

High demand on the process and application knowledge related to the mining and construction industry.

 

Very high competence required particularly on screening media applications related to the crushing and screening process within the mining and construction industry.

 

Very high competence required particularly on wear and flow promtion applications related to the material handling process within the mining and construction industry.

 

Experience in complex matrix relationships

 

High understanding of and experience of sales

 

High understanding of and experience of support role. 

 

A strong understanding of core processes of the MCT customer base.

 

 

 

 

 

 

 

 

SKILLS AND ABILITIES

 

·       Position requires support expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture.

·       High sense of urgency and passion for service and support

·       Supervision skills

·       Strong relationship building skills, a bias for action and detail-oriented behaviors.

·       A general level of computer skills is essential – Excel, Word, PowerPoint and Access.

·       Highly motivated individual with the ability to work under stress and meet the deadlines.

·       Ability to work in a team atmosphere.

·       Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements.

·       Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast paced environment.

 

·       Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.

·       Ability to travel frequently and even with short notice

·       The employee is regularly required to stand, walk, climb and balance.   

·       Normal computer skills to handle reuired software within Company

·       Travel experiences. 

·       Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.

·       Full drivers license with clean drivers record

·       Native languish fluid both verbal and written as well as acceptable English

 

 

EXPECTED OUTCOMES

 

•       Strong Sales performance through a well trained sales force in the defined sales area as well as optimized application know-how utilization:

-         Services growth/profitability.

-         New customer capture in Services as well as in Capital projects sales.

-         High Customer satisfaction within countries

-         Company reputation and quality of the relationships.

•       Long term competitiveness within the countries (e.g., products to suit local needs, availability of key capabilities to drive the business)